True North Pest Control (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and messaging programs.

1. Information We Collect

We collect information that you provide directly to us, including when you:

• Request a quote or book pest control services

• Contact us by phone, email, or through our website forms

• Opt in to receive text message notifications or promotional updates

The types of information we may collect include:

• Name and contact information (email address, phone number, address)

• Service details (property size, frequency, and location)

• Communication preferences (such as SMS opt-in consent)

2. How We Use Your Information

We use your information to:

• Provide, schedule, and manage pest control services

• Communicate service confirmations, updates, and reminders

• Respond to customer inquiries and provide support

• Improve our website and customer experience

• Send service-related and promotional messages when consent is given

3. Text Messaging and Mobile Information

If you opt in to receive text messages, we will use your mobile number only for the purposes of providing updates, reminders, confirmations, and promotional messages related to True North Pest Control.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. How We Share Your Information

We may disclose your information to trusted service providers that help us operate our business (such as payment processors or scheduling software). These parties are bound by confidentiality obligations and are only authorized to use your data for service-related purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Choices

You may opt out of receiving promotional emails or SMS messages at any time. To stop SMS messages, reply “STOP” to any message from us. For email communications, click “unsubscribe” at the bottom of any email.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

True North Pest Control
Email: [email protected]
Phone: 437-800-1105
Website: https://truenorthpest.ca/privacy-policy